Frequently Asked Questions
How can I change my name?
This can be done by the administrator or a support employee of TruQu.
How can I change my password?
In your TruQu environment you can go to the right top of your own profile. If you click on ‘settings’, you then choose the tab: password. Here you have the possibility to change your password.
How can I log in?
The administrator invites you from the environment. You will receive an email with a link to activate your account.
I have received an e-mail from TruQu, but I can not log in, what should I do?
It may be that the link has expired. Ask your administrator or a support staff member of TruQu for help!
I would like to log in with TruQu, but I get an error message, what now?
It may be that the link has expired. Ask your administrator or a support staff member of TruQu for help.
Can I decide which e-mails (reminders) I receive?
In your TruQu environment you can go to the right top of your profile. Then choose for ‘settings’ and go to the tab ‘Email notifications’. Here you have the possibility to manage your e-mail notifications yourself per category.
Can I give feedback to someone who does not have a TruQu account?
No, unfortunately, this is not possible. Spontaneous feedback can only be given to colleagues who also have a TruQu account within the same environment.
Can I withdraw a feedback request?
There is a headline in your dashboard with ‘wait for answer’. These are all your outstanding requests. By pressing the three dots, you get the possibility to delete your request.
When entering e-mail addresses when requesting feedback, I get the message that addresses are incorrect.
No separators may be used when entering the e-mail addresses. You can copy e-mail addresses from excel and insert them in TruQu. In addition, check that all e-mail addresses are correct. If this is not the case, you can contact a TruQu support employee.
Can I also request feedback without using a questionnaire?
Certainly, yes! Go to the orange plus -> ask feedback and choose to ask your own question. TruQu always gives you some inspiration.
I want to give a compliment to a colleague, but he does not find his / her email address, now what?
Are you sure that this colleague has a TruQu account? If this colleague does not have a TruQu account, this is unfortunately not possible. Compliments can only be given to colleagues who also have a TruQu account within the same environment. Still having problems? Then check the e-mail address again or contact the support staff of TruQu.
Is it possible to give a compliment to someone who does not have a TruQu account?
No, unfortunately this is not possible. Compliments can only be given to colleagues who also have a TruQu account within the same environment.
If I share my compliment with my team, will it be visible on the compliments wall?
If you share a compliment, it will always be visible to everyone within the TruQu environment. The compliment then comes on the compliments wall.
Where can I find an overview of the feedback that has been shared with me?
This can be found in your dashboard under: ‘feedback that has been shared with you’.
How do I undo feedback that I've shared?
If you go to received feedback through your dashboard, you’ll see who you’ve shared feedback with. There you can click on the three dots and delete it. This way you undo shared feedback.
Can I, as administrator, analyze a questionnaire that has been sent out by various other professionals for feedback?
An analysis of a questionnaire sent by professionals can only be analyzed on the basis of ratings (think of star ratings, sliders and multiple choice questions). Open answers are not visible. In addition, these analysis options are only available from a total of 10 completed questionnaires. All this is to protect the professional.
Is it possible to share the insights as administrator?
Under admin> insights, you can see an overview of the total usage per person. However, there is no separate print or share function for this yet. You can not export this data either.
Where can I find my given or received feedback?
All received and given feedback can be found on the dashboard.
Can I retrieve the personal message that I added when questioning feedback with the help of a questionnaire?
Unfortunately, this message can not be found in your overview. The recipient of your request will receive it only in his / her mail.
How can I change the title of a questionnaire that is already online?
Unfortunately, it is not possible to change questionnaires that are online. What you can do best is duplicate the questionnaire. Then you copy the questionnaire as it were, and the same title will appear, followed by ‘copy’. This way you can change the name. You can then archive the old questionnaire.
How do I create a questionnaire?
A questionnaire can be made by the administrator. Do you have questions that you ask a lot, but do not appear in a questionnaire? Then ask your administrator to put the desired questionnaire in the system. On our backlog it is noted to draw up a concept with multiple questions and to save it.
How can I delete a questionnaire?
You can retrieve a questionnaire from the online environment by archiving it. The final removal of the questionnaire is unfortunately not an option.
I try to add someone to a team, but I get the message that the e-mail address is already in use, how do I solve this?
Are you sure that this email address has not been used yet? You can find this under admin> users. If the e-mail address is already in use and the person in question has already been invited, you can send him / her another invitation by clicking on ‘re-invite’.
How can I invite someone for the second time?
You can send him / her an invitation again by clicking on ‘re-invite’. This can be found under admin> users.
I see Feedback Coach as an user. Do we pay for this?
No, the user Feedback Coach is needed to help and to take a look at certain issues. You do not pay for this.
How can I add multiple users at once?
This can be done by means of a CSV file. How you make this can be seen on our help page: https://help.truqu.com/en/knowledgebase/bulk-import-users/
How can I create a team?
A team can only be created by administrators. This can be done under admin> teams.
How do I delete a team?
The removal of a team can only be done by a TruQu employee for now. Would you like to delete a team? Please contact email@example.com.
Can there be more administrators?
Multiple administrators is definitely a possibility! You can add as many admins as you want. This can be done under admin> users> add a user and then make him / her admin. To keep our own environment well-organized, we recommend keeping the number of admins limited.
What is the difference between an Administrator and Team Coach?
The difference between an administrator and team coach is that an administrator has data overviews of the entire organization and can create questionnaires and teams. A team coach only has an overview of his / her team and can not create questionnaires. The team coach can change teams but can not add them.
What is the difference between a Team Coach and Professional?
The team coach can manage groups. Once assigned to a group, the team coach can add to this group of users. The team coaches also see statistics from the group.
The professional can ask for feedback about his own performance and give feedback to colleagues. This role is usually used for employees within an organization. It is advisable to give administrators and team coaches the role of professional so that they too can ask for feedback about themselves.
Can I get more help online?
You can find answers to almost all your questions on our help page. In addition, you can always contact firstname.lastname@example.org with your questions, or send a message in our Live Chat!
What does TruQu mean for me during the cooperation?
We are always ready to help. Both by telephone, via e-mail, via chat or for a cup of coffee at our office. We contact every month every customer with the best tips and to discuss the latest developments. In addition, TruQu organizes various events to bring our customers into contact with each other in order to brainstorm on this theme.
Can TruQu be integrated with other tools?
TruQu can be linked to AFAS, Google and ADFS (Microsoft). We advise doing this, because the user management then runs synchronously with these technologies.
What does TruQu deliver us?
TruQu customers experience that TruQu ensures that people develop and teams perform better. The feedback technology provides better conversations and stimulates continuous development among colleagues. In addition, TruQu contributes to the recognition and retention of talent. Colleagues are no longer faced with surprises and gain immediate insight into what they are good at and where they can develop further.